OPERIX Technology & Software

Refund Policy

Last updated: 1 January 2026

What this covers

This policy applies to anything you buy directly from Operix Technology & Software Solutions through this website — courses and other digital products. Development and consultancy projects are governed by the individual contract signed for that project, not by this page.

Courses and digital products

  • You can request a full refund within 14 days of purchase, as long as you have not completed more than a small part of the material.
  • Once a substantial portion of a course has been accessed or downloaded, the purchase is no longer refundable, because the content cannot be returned.
  • If the content is not what was described, or you cannot access what you paid for and we cannot fix it, you get a full refund regardless of how much time has passed.

Duplicate and failed payments

  • Charged twice: send us both references and we refund the duplicate in full, no questions asked.
  • Payment failed but money left your account: some banks hold the amount before confirming. Holds are released automatically, usually within a few business days.
  • Paid for the wrong item: tell us before you access the content and we will switch it or refund it.

How refunds are paid

Approved refunds go back to the same card or account used for the original payment. We cannot send a refund somewhere else. We submit the refund within one business day of approving it; how long it then takes to appear depends on your bank — usually a few business days, and up to fifteen for some card issuers.

How to request a refund

Email Contact@operixtech.com with your order reference, the date and amount, and the reason for the request. We acknowledge every request within one business day and tell you what happens next.

Not sure whether something qualifies? Ask anyway. We would rather look at it than have you assume the answer is no.

Cancellations

You can cancel an order any time before you have been given access to the content, and we refund it in full.

Your legal rights

Nothing on this page reduces the rights you have under Egyptian consumer protection law. Where the law gives you more than this policy does, the law applies.

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